Our solutions for job scheduling, vehicle tracking and proof of delivery are sold and maintained through our Manchester (UK) office.
Digitisation in the Logistics Sector

Digitisation in the Logistics Sector

date29 February 2024

As the logistics market continually looks at ways to improve operational and financial performance, we talk to Sohil Ahmad, Sales Director (Touchstar Technologies – EPOD Division) to discuss how a move to digitisation might help with that.  Read More >>

Should companies invest in IT during recession?

Should companies invest in IT during recession?

date30 January 2024

During tough economic times, companies unsurprisingly examine all planned investment and start cutting costs. Often IT budgets can be harshly slashed – but is this short sighted? It’s a difficult question for any decision-maker in the logistics sector. It’s not just about balancing the books; it's about strategically planning through tough economic times to ensure long-term survival and competitiveness. In this blog Sohil Ahmad (Sales Director for Touchstar EPOD) explores the implications of making IT investments during turbulent times and whether it’s a business risk or a prudent strategy.  Read More >>

The impact of real-time data capture in Logistics

The impact of real-time data capture in Logistics

date05 January 2024

With demand for fast delivery at an all-time high, warehousing and logistics has become the foundation of global trade. Central to this is the important role of mobile data capture, which is transforming the industry from the ground up by radically improving operational efficiency and accuracy.  Read More >>

The role of technology in optimising logistics

The role of technology in optimising logistics

date17 November 2023

If you're an SMB (small to medium sized business), you are probably constantly looking for ways to improve your logistics and are regularly seeing multiple different IT systems on the market. There are several possible solutions available that can improve the logistics function of a business. This blog examines some of the most commonly used IT systems that assist with logistics optimisation. Read More >>

Customer service and the PODStar approach

Customer service and the PODStar approach

date02 November 2023

It has been claimed that AI will be the future of many different business functions, including customer service. Assisting with automation and pattern spotting are areas that AI can excel at, but at PODStar, we believe that customer service is, and should remain, a human endeavour. This blog outlines our general approach to customer service and profiles a key team member. Read More >>

voestalpine Metsec select PODStar EPOD system

voestalpine Metsec select PODStar EPOD system

date20 September 2023

Voestalpine Metsec plc is the UK’s largest specialist cold roll-forming company providing products for the construction and manufacturing industries. The company focus is on adding value through expert design, precision manufacturing and on-time in-full product delivery. The search for a ‘best of breed’ delivery and tracking system led the Metsec management team to adopt the PODStar system from Manchester-based TouchStar Technologies.  Read More >>

100+ Logistics select ‘PODStar’ system

100+ Logistics select ‘PODStar’ system

date12 September 2023

100+ Logistics are a general logistics provider based in Kirby-in-Ashfield. The company’s central location near Junction 28 of the M1 means that it is able to serve all areas of the UK. A large fleet of Mercedes vans and dedicated drivers provide a fast and reliable service that has enabled the company to acquire an enviable customer service reputation. After extensive research and evaluation of the latest available technologies, the management team at 100+ Logistics have commissioned an electronic proof of delivery system from Manchester-based Touchstar Technologies. Read More >>

Redefining Deliveries: Last Mile Challenges

Redefining Deliveries: Last Mile Challenges

date08 September 2023

In the dynamic world of logistics, the term "last mile delivery" encapsulates the final, yet most important stage of the supply chain – delivering the product from a local distribution hub to the end recipient. While it might seem like a small part of the product's entire journey, its importance is disproportionately large. This final leg of the supply chain is often considered the most challenging and expensive part of the entire delivery process. This article explores the latest trends and challenges in detail.  Read More >>

The Future: Data-Driven Transformation

The Future: Data-Driven Transformation

date04 August 2023

Technological advances have allowed organisations to accumulate data at a rapid pace. Data is now the lifeblood of our digital world and when used effectively can optimise every aspect of business operations. Organisations can use data analytics to make informed decisions, such as understanding customer preferences, through to identifying operational inefficiencies. Data-driven decisions often result in better outcomes and competitive advantages. This article provides further insights.  Read More >>

Making key IT investments in a recession

Making key IT investments in a recession

date05 July 2023

Investing in information technology (IT) during a recessionary period can offer several potential benefits and advantages. This blog explores some arguments for IT investment in such times. Read More >>

Integration of EPOD system into wider IT systems

Integration of EPOD system into wider IT systems

date05 July 2023

Integrating an EPOD (Electronic Proof of Delivery) system into a supply chain IT infrastructure involves connecting the EPOD system with other existing systems and processes to ensure seamless data flow and efficient operations. This blog examines some steps to consider when integrating EPOD into a supply chain IT infrastructure. Read More >>

Tican Chilled adopt Touchstar ‘PODStar’ system

Tican Chilled adopt Touchstar ‘PODStar’ system

date12 June 2023

Tican Chilled are part of the Tönnies Group a family owned company that has its head office in Germany. What sets Tican apart is a fully integrated supply chain system that boasts some of the tightest controls in the industry. To continue leading the way in meat delivery, Tican continue to invest in the latest technological innovations and industry solutions. As an integral part of this process, Tican sought a system that would optimise its delivery operations. Read about their experience with Touchstar Technologies.  Read More >>

The future of UK road haulage

The future of UK road haulage

date24 May 2023

The future of road haulage in the UK is expected to be influenced by several key trends and factors. While we cannot predict the future with certainty, this blog examines some factors that may shape the road haulage industry in the UK. Read More >>

What

What's the difference between FTL and LTL?

date04 April 2023

When it comes to logistics, there are two main types of transportation services: Full Truck Load (FTL) and Less Than Truck Load (LTL). FTL refers to shipments that fill an entire truck, while LTL refers to shipments that don't fill the entire truck and are often consolidated with other shipments to fill the truck. Understanding the difference between these two types of transportation services is important for anyone involved in logistics, as it can impact the cost, delivery time, and reliability of shipments. Read More >>

Logistical challenges in cold storage

Logistical challenges in cold storage

date09 March 2023

Cold storage logistics is the transportation of temperature-controlled goods such as pharmaceuticals, food and chemicals. Because of its temperature sensitivity, the cold supply chain has an extra layer of complexity which has to be worked around and businesses face many challenges to accommodate these. This blog considers some of the top logistical challenges businesses face within cold storage and how to overcome them.  Read More >>

How important is proof of delivery?

How important is proof of delivery?

date28 February 2023

How important is proof of delivery? Using a proof of delivery system is key for helping businesses ensure their goods are efficiently and promptly sent and delivered. It acts as confirmation when a package reaches its destination, ensuring all deliveries are accounted for and completing the chain of custody. That is just a start point ... explore some of the additional benefits in this blog. Read More >>

Logistical challenges in the food sector

Logistical challenges in the food sector

date14 November 2022

Every industry has its logistical challenges which can arise from all directions; products, consumers and market conditions to name a few. The food and drink sector is no different and although businesses within the supply chain can plan for disruptions, there are some challenges that just can’t be expected. To be able to face these challenges, a business has first got to identify them. This blog identifies some of the challenges the food and drink supply chains are currently facing and could face in the future. Read More >>

HERTS FULLSTOP TRANSFORM THEIR DELIVERY OPERATION

HERTS FULLSTOP TRANSFORM THEIR DELIVERY OPERATION

date01 November 2022

Herts FullStop is the UK’s fastest growing Education supplier. Headquartered in Welwyn Garden City, the company has over sixty years’ experience of supplying goods and services to educational establishments. On the recommendation of long-standing supplier Minster Computer Systems Ltd, the management team selected the ‘PODStar’ Electronic Proof of Delivery system from Manchester-based Touchstar Technologies. The Cloud-based PODStar system provides Herts FullStop the ability to utilise up-to-date information to create job runs and to allocate drivers and vehicles. Read More >>

Supply Chain Integration - Linking WMS and EPOD

Supply Chain Integration - Linking WMS and EPOD

date21 August 2022

Supply chain integration presents an interesting opportunity for logistics providers to optimise their operations by enabling their systems to collaborate throughout the supply chain. Providing potential to unlock advantages such as quality control, increased visibility, more efficient operations and gaining a competitive edge, supply chain integration delivers a streamlined and inseparable process focused on synchronisation. This article discusses the integrated supply chain and how it can benefit through combining WMS and EPOD software.  Read More >>

How EPOD can optimise food distribution

How EPOD can optimise food distribution

date21 June 2022

There are many challenges for the food sector to overcome including ensuring operations and deliveries are optimised. Not only do efficient deliveries help to reduce costs and make the business more effective, but they can also have a positive impact on customer service and satisfaction. This blog highlights the part EPOD has to play. Read More >>

How going ‘paperless’ impacts the environment

How going ‘paperless’ impacts the environment

date09 June 2022

Touchstar are a leading provider of Electronic Proof of Delivery (EPOD) systems which are purposefully designed to digitise the paper trail … but can we even begin to establish a clear argument for environmental impact? We think we can!  Read More >>

How does Electronic Proof of Delivery (EPOD) work?

How does Electronic Proof of Delivery (EPOD) work?

date01 June 2022

Electronic proof of delivery also referred to as EPOD, is a digitalized version of delivery notes which is a document that confirms completed deliveries for businesses and customers. The capabilities of each EPOD system will depend on the software but can include electronic signatures, route planning, delivery images and vehicle inspections. Some software can also be tailored to your business to ensure your needs are fully met by introducing a new system.  Read More >>

Hedges select

Hedges select 'PODStar' EPOD system from Touchstar

date19 May 2022

Technologies Hedges Chilled Distribution is a rapidly expanding UK-based, independent logistics and warehousing company. With an 8,000 sq/ft chilled warehouse capable of maintaining a temperature of 2c to 8c and an additional 8,000 sq/ft ambient warehouse, Hedges Chilled Distribution offers a number of short, medium, and long-term storage solutions. Other services include E-Commerce fulfilment, pick & pack and re-pack services. The company offers chilled, frozen and ambient (full load and groupage) distribution services throughout UK, and Europe, via its own fleet and network of European Haulage partners. Read about their selection of the ''PODStar' EPOD system from Touchstar Technologies. Read More >>

Why choose Touchstar for EPOD?

Why choose Touchstar for EPOD?

date17 May 2022

Projected ROI may indicate that making a significant investment in an EPOD system is a relatively easy decision. However, in order to secure that return on your investment it's essential to make the correct supplier selection. This infographic outlines just some of the primary reason why 'PODStar' from Touchstar Technologies should be your automatic choice. Read More >>

Minster WMS & TouchStar Technologies Partnership

Minster WMS & TouchStar Technologies Partnership

date04 April 2022

A recent meeting between Phoebus van Deventer, Managing Director, Minster WMS and Mark Hardy, CEO of TouchStar plc. has led to both organisations committing to a strategic partnership. Both organisations have achieved significant success within the food sector but will be working closely together to consolidate their penetration in other UK logistics markets.  Read More >>

Beginners Guide to The Supply Chain

Beginners Guide to The Supply Chain

date01 April 2022

How a supply chain operates will differ for every business and industry, with several entities being involved including producers, warehouses, distribution and retailers. However, there are a number of basic steps which have to be taken within a supply chain and, for those new to the concept, this blog seeks to 'join the dots'.  Read More >>

How EPOD systems are reducing the impact of Covid

How EPOD systems are reducing the impact of Covid

date24 February 2022

The coronavirus pandemic has been a challenging time for the logistics industry, with the world’s supply chains thrown into confusion and delays. Even though we’re still managing some of the consequences, we do also appear to be slowly walking away from COVID-19 and heading back to normality. Thankfully EPOD (electronic proof of delivery) systems have been on-hand to support and help businesses around the UK that continued working throughout the pandemic. This blog explains how EPOD helped businesses during COVID-19. Read More >>

Supply chain and logistics predictions for 2022

Supply chain and logistics predictions for 2022

date03 February 2022

The past couple of years has caused a lot of change for businesses across all sector, causing them to adapt in unexpected ways. Read on to learn more about how 2022 might look for supply chains such as sharing data and the increased use of technology.  Read More >>

Technology for maintaining a healthy cash flow

Technology for maintaining a healthy cash flow

date05 January 2022

For many UK logistics organisations, inefficient ERP, WMS & TMS legacy systems prevent the optimisation of key processes with a direct impact on productivity and profitability. Invoice automation is an obvious area where immediate efficiency gains are possible. Technology can play a key role in accelerating the invoicing process and ensuring clients consistently pay by the due date. Read More >>

5 ways to improve your fleet fuel management

5 ways to improve your fleet fuel management

date21 December 2021

With the recent increases in the price of petrol and diesel, fuel continues to be one of the biggest expenses within a fleet and that’s unlikely to change for a while. Therefore, it's key for business success that fleet managers continue to monitor fuel usage and look for ways to control fuel costs to the business. Although fuel prices can’t be controlled, there are ways to improve fuel efficiency and to save money in the long term. This blog offers our top 5 ways to improve fleet fuel management. Read More >>

Last-mile delivery trends in 2022 and beyond

Last-mile delivery trends in 2022 and beyond

date11 November 2021

Streamlined by technology, the importance of logistics processes will continue to grow with last-mile deliveries becoming more efficient and partially automated. We’re already starting to see some of these changes and trends, but what will continue in 2022 and beyond?  Read More >>

QE Facilities select EPOD system from Touchstar

QE Facilities select EPOD system from Touchstar

date22 October 2021

The QE Facilities Outpatient Pharmacy provides a range of out-patient dispensary services for speciality medications. All of these services are underpinned by robust NHS IT systems but, where applicable, bolstered by ‘best of breed’ third party software to enhance core functionality. Against this background, John Welsh (Associate Director of Pharmacy Services at QE Facilities) began examining how the homecare delivery service could be optimised, the primary requirements being accuracy and supply of product to the patient. His investigation of current market offerings highlighted Touchstar Technologies ‘PODStar’ Electronic Proof of Delivery (EPOD) software as a system that was widely used within a number of industry sectors including general and specialist logistics.  Read More >>

Electric vehicle range: Is it enough?

Electric vehicle range: Is it enough?

date01 October 2021

Electric vehicles (EVs), a subject that has firmly found its way into the media spotlight in recent years - and it is only growing. The government’s plan to ban the sale of new petrol and diesel cars from 2030 is in full swing, with industries across the globe set to be affected – the logistics sector will be no stranger to this impact. We discuss the rise of EVs, advantages and considerations of the technology to the logistics sector and the state of play with regards to UK commercial vehicle trials. Read More >>

How to boost the mental health of your drivers

How to boost the mental health of your drivers

date23 September 2021

The logistics sector is no stranger to the impact of COVID-19 and the unique pressures placed on the supply chain as a result. As the vaccination roll-out continues and we witness easing of travel restrictions, how can fleet managers continue to safeguard their workforces and boost the mental health of fleet drivers? Read More >>

The Bread Factory select

The Bread Factory select 'PODStar' EPOD system

date17 August 2021

The Bread Factory’s declared mission is "giving more people better access to the best-quality baked goods”. This strategic aim means the constant examination of business practices and fine-tuning efficiency throughout the distribution process. Despite the sophistication of the baking operation, many elements of the distribution process remained paper-based and the company took the decision to invest substantially in upgrading core IT systems & selected 'PODStar' from Touchstar Technologies  Read More >>

Managing subcontracted drivers with EPOD software

Managing subcontracted drivers with EPOD software

date06 July 2021

This blog explores how the use of an electronic proof of delivery system (EPOD) can simplify processes for fleet managers who use temporary or seasonal fleet drivers. Read More >>

Logistics Challenges

The key challenges facing the logistics industry

date01 March 2021

Never before have global supply chains been faced with disruption of such a high magnitude or been forced to adapt to meet the radical changes in consumer behaviour. This blog explores the most pressing challenges facing logistics companies in 2021.  Read More >>

Logistics industry trends for 2021

Logistics industry trends for 2021

date22 December 2020

No one in the logistics sector is likely to forget 2020 anytime soon. On the cusp of a new year that all are hoping will bring less upheaval, this blog looks ahead to 2021 and what could be in store for the UK logistics industry over the next twelve months. Read More >>

Route planning to mitigate bad weather

Route planning to mitigate bad weather

date07 December 2020

Flash flooding, black ice and snow, and even melting motorways can all cause significant road delays and leave fleet managers with a delivery backlog and list of unhappy customers. While it’s not possible to predict every weather abnormality or even to avoid them when they are forecast, bad weather doesn’t have to throw a logistics operation into disarray. This blog explores how route planning software can help fleet managers mitigate bad weather, as part of a feature-rich Electronic Proof of Delivery (EPOD) system. Read More >>

EPOD for industrial parts distribution

EPOD for industrial parts distribution

date27 October 2020

A vast range of sectors rely on industrial parts distribution to keep them going. From automotive to engineering, construction to manufacturing, countless operations depend on the ability to procure the right industrial parts whenever they need them. Therefore, speed of service, efficiency and reliability are top priorities for industrial parts distributors. EPOD is the solution! Read More >>

How can EPOD transform your business?

How can EPOD transform your business?

date22 October 2020

An Electronic Proof of Delivery (EPOD) system is rarely just that, and that’s especially true of our system, PODstar. While PODstar offers a secure, verifiable and paperless means to capture proof of delivery, there’s far more that it can offer in terms of business benefits. This blog delves into some of the many benefits of EPOD for logistics and delivery businesses. Read More >>

New Wave Seafood select PODStar system

New Wave Seafood select PODStar system

date15 September 2020

New Wave sought a system that would optimise its delivery operations. After an extensive and thorough examination of available systems the management team selected the ‘PODStar’ Electronic Proof of Delivery system from Manchester-based Touchstar Technologies.  Read More >>

Making brand ambassadors of your drivers

Making brand ambassadors of your drivers

date27 August 2020

The unprecedented events of this year have made customers more reliant on delivery than ever, but also more aware of drivers’ approaches to customer service. Many delivery businesses have also hired extra drivers to meet the increased demand of recent months, temporary staff who may not always be aware of the brand values of the company they’re working for. This blog outlines why it’s more vital than ever to make brand ambassadors of your drivers, and how an EPOD solution can help. Read More >>

Food sector logistics in the pandemic era

Food sector logistics in the pandemic era

date27 July 2020

All told, lockdown has been a sort of boomtime for food distribution, but one that’s made logistically gruelling by a global pandemic. The pressure to expediate supply chains in the face of a never-before-seen public health emergency has been nothing short of monumental. Has there ever been a greater need for digital support and optimisation within the food sector? This blog illustrates how Electronic Proof of Delivery (EPOD) keeps the food sector moving as efficiently as possible. Read More >>

COVID-19

COVID-19's impact on the logistics industry

date08 July 2020

The coronavirus (COVID-19) pandemic has been a uniquely challenging time for the logistics sector. Never have the world’s supply chains faced such a universally seismic set of circumstances, nor one that is likely to have such far-reaching consequences. Yet the challenges of COVID-19 have been, and continue to be, somewhat different for the logistics industry than that of other areas of business. Read More >>

Devising ‘Drop and Go’ logistics for Covid-19

Devising ‘Drop and Go’ logistics for Covid-19

date24 March 2020

What constitutes drop and go and why do it? Drop and Go protects your drivers and the people they are delivering to. It maintains the recommended 2 metre social distance. There are a couple of practical aspects to this. If the person receiving the parcel is at home then a ring of the doorbell, putting the parcel at the threshold and then standing back 2 metres will be a straightforward drop off situation. But if someone is really unwell then you might not see anyone at the door. In these cases, you are going to be leaving the parcel in a safe place. You may need to be clear about what is a safe place in your communications – will you make exceptions at the moment?  Read More >>

Acorn Industrial Services chose PODStar system

Acorn Industrial Services chose PODStar system

date11 March 2020

Background Acorn Industrial Services Ltd is part of Axel Johnson International, a global industrial group of more than 120 companies in 28 countries. Acorn sought a system that would optimise its delivery operations. After an extensive and thorough examination of available systems the Acorn management team selected the ‘PODStar’ Electronic Proof of Delivery system from Manchester-based Touchstar Technologies.  Read More >>

Habits of effective fleet managers

Habits of effective fleet managers

date04 March 2020

Whether a fleet manager has been in the position for two years or two decades, there’s always more to learn. Developing particular working practices can make the changeable nature of fleet management easier to navigate. So, besides maintaining relevant industry knowledge and experience, what are the habits fleet managers should adopt? Read More >>

UK CV manufacturing falls 7.8% in 2019

UK CV manufacturing falls 7.8% in 2019

date03 February 2020

The UK commercial vehicle manufacturing sector fell by 7.8% in 2019, according to new figures, with model changeovers, variable fleet buying patterns and regulatory issues blamed for the decline. In all, 78,270 were produced in 2019, compared to 84,888 in 2018, according to figures released by the Society of Motor Manufacturers and Traders (SMMT).  Read More >>

How is IoT transforming fleet management?

How is IoT transforming fleet management?

date20 January 2020

IoT relates to the devices and sensors that link the fleet manager to each of their vehicles and/or drivers via the internet – for example, vehicle telematics sensors, handheld mobile computers and even smartphones with the right Electronic Proof of Delivery (EPOD) software. Each of these device types expand a fleet manager’s view of workforce activity beyond the office and into the field, creating a digital network via which vital operational data can flow back and forth in real-time.  Read More >>

The benefits of adding photography to EPOD

The benefits of adding photography to EPOD

date06 January 2020

For many couriers a big question is how do you prove you left the goods where instructed? Indeed, how can you prove you were at an address at all? The practicalities are tricky to manage. The possibilities with a smart device don’t end with a signature and bar code. In instances where people have nominated a safe place, it’s now possible to take an image of the item in situ using the same device and link it to the order in the same way.  Read More >>

Higher than expected sales for PodStar

Higher than expected sales for PodStar

date23 December 2019

Proof of Delivery innovator continues to shake up the market Touchstar, a developer of intelligent real-time EPOD solutions, and a member of the Touchstar PLC group of companies, has enjoyed an 86% growth in the sales of its PODStar integrated Proof of Delivery system.  Read More >>

PODStar helps our customers become data-driven

PODStar helps our customers become data-driven

date20 December 2019

Our Electronic Proof of Delivery (EPOD) systems are designed to be a digital backbone for delivery businesses, automating processes where possible and providing operational visibility, connectivity and streamlining. As the year draws to a close, we’ve been looking back at how the data captured by our Electronic Proof of Delivery (EPOD) systems is helping our customers’ businesses in real and tangible ways.  Read More >>

Festive failures demonstrate need for technology

Festive failures demonstrate need for technology

date26 November 2019

Just as Black Friday has cemented its place as an annual festival of shopping for discounted deals, so too have the stories of customer dissatisfaction linked with the delivery of items bought online at peak periods. The thing is, in previous years it may have been a case of deliveries being too slow, a lack of options or even damage occurring during transit. But now the key reason behind shoppers’ discontent is one that wouldn’t have seemed possible a decade ago – that deliveries are arriving too early.  Read More >>

Cutting fleet management admin through automation

Cutting fleet management admin through automation

date31 October 2019

As a fleet manager of a logistics company, think of the dozens of admin tasks you do every day. What if there was a way to take those off your to do list, so you could concentrate on what you do best - strategically improving the operational performance of your fleet?  Read More >>

How Touchstar optimises client service management

How Touchstar optimises client service management

date08 October 2019

When specifying a ‘PODStar’ system our entire team, from sales to business analysts and senior management, are focused on understanding the detail of the client operation. Our goal is to solve the client’s most pressing ‘pain points’ and identify issues that may be preventing companies from optimising their processes. By identifying and implementing the right combination of hardware technology and EPOD software within their existing workflow processes, we help our clients minimise the disruption to their ongoing operations during the implementation phase. But what happens once a system goes ‘live’? How does Touchstar ensure we’re providing optimized IT service management?  Read More >>

Considering electric vehicles for your fleet?

Considering electric vehicles for your fleet?

date19 September 2019

According to the latest annual Logistics Report from the Freight Transport Association (FTA), a huge 71.4 percent of van operators intend to use electric vehicles in their fleets this year. If your business is one of them, it’s time to assess the impact of the switch to a partially or completely electric fleet.  Read More >>

How to choose the right EPOD partner

How to choose the right EPOD partner

date19 August 2019

EPOD systems are responsive, scalable solutions capable of developing alongside your organisation. To get the most from an investment in this technology, you need an experienced EPOD supplier who can provide support and guidance far beyond your initial purchase. Digital partnerships are paving the way for the logistics industry of tomorrow; 70% of executives surveyed by The Economist Intelligence Unit say companies going it alone (without digital partnerships) will soon be a thing of the past. Make sure your chosen EPOD partner can offer your business the right key credentials and services.  Read More >>

How EPOD supports ‘big-ticket’ last mile delivery

How EPOD supports ‘big-ticket’ last mile delivery

date18 July 2019

Global online furniture sales are expected to grow at an average annual rate of 11.9% between 2018 and 2022 thanks to dropping shipping costs and the convenience and prevalence of buying online. This trend towards ‘big-ticket’ online sales means a specific challenge for delivery companies; to provide last mile delivery that safeguards large, high-value items and offers more hands-on customer service.  Read More >>

Combine tracking & EPOD for a complete solution

Combine tracking & EPOD for a complete solution

date21 June 2019

opting for separate specialist software systems doesn’t always guarantee the most effective digital set up for a logistics company. Instead, choosing an application that provides many integrated features within a single system - such as one that can track your drivers and record electronic proof of delivery (EPOD) - simplifies solution procurement and maintenance, boosts your purchasing power and streamlines and enhances the task of fleet management. Read More >>

Anytime Express Transport (AET) select PODSTAR

Anytime Express Transport (AET) select PODSTAR

date23 May 2019

Anytime Express Transport is a rapidly expanding specialist transport company providing services for a diverse number of industries. The company focus is on adding value through expert and on-time product delivery. Their search for a ‘best of breed’ delivery and tracking system led the AET management team to examine the PODStar system from Manchester-based TouchStar Technologies. AET rapidly reached the conclusion that the Touchstar solution offered the full required functionality when compared to alternative systems.  Read More >>

What do failed deliveries really cost?

What do failed deliveries really cost?

date21 May 2019

Failed deliveries can add up to a far bigger and more far-reaching problem for delivery businesses, with financial, reputational and administrative consequences. In this blog we’ve explored the impact of failed deliveries as well as how to minimise the damage.  Read More >>

CV Show exceeds all expectations

CV Show exceeds all expectations

date08 May 2019

The CV Show is the UK's premier exhibition for the logistics and transportation sector. This year it was held at the National Exhibition Centre in Birmingham from 30th April to 2nd May. Touchstar have had a presence at the event for over two decades and the show is always an automatic re-book due to the large number of enquiries it generates … & the 2019 event did not disappoint.  Read More >>

Four surprising benefits of EPOD

Four surprising benefits of EPOD

date21 March 2019

There are many advantages to moving to an Electronic Proof of Delivery (EPOD) system from a manual one; improved accuracy, fewer failed deliveries and a less paperwork-cluttered working environment being some of the most obvious. But what about the EPOD business benefits that may not immediately spring to mind? This article outlines some of the more surprising ways that EPOD can refine your business’s operational performance.  Read More >>

Touchstar new EPOD solutions on display at CV Show

Touchstar new EPOD solutions on display at CV Show

date15 March 2019

The 2019 CV Show will be the first time two divisions from within the Touchstar group are exhibiting at the same event, on a single stand (4G115). Visitors to the stand will be able to see the full range of new software and hardware solutions for paperless EPOD, job scheduling, tracking, route planning, safety inspection etc.  Read More >>

Meeting the challenge of ‘last mile’ delivery

Meeting the challenge of ‘last mile’ delivery

date15 February 2019

As those in the delivery business understand all too well, every consignment moves through a series of supply chain stages before reaching its final destination. Yet, from a customer’s point of view, the only part of the journey that they’re likely to be aware of is the ‘last mile’. This is the part of the delivery process in which the goods travel from a local depot to the safe hands of their new owner. Due to its focal point in consumer consciousness, last mile delivery is generally regarded as the most important phase of the entire operation, and rightly so.  Read More >>

How EPOD can keep your drivers stress-free

How EPOD can keep your drivers stress-free

date25 January 2019

Your drivers are the lifeblood of your delivery service. Their efforts keep your fleet on the move and your customers happy. Despite this, it’s not uncommon for businesses to underestimate the impact driver performance can have on overall service productivity. Virtually every factor essential to a delivery service can be optimised, from your vehicles and the amount of fuel they use, to route planning and the time it takes to complete a job, but how can you ensure your drivers are also at the top of their game?  Read More >>

Delivery trends in 2019 … and beyond

Delivery trends in 2019 … and beyond

date21 December 2018

We’ve come a long way from manually checking off deliveries against a hand-written list or an Excel spreadsheet, and the logistics sector is all the better for it. Modern technology has greatly simplified overseeing deliveries to consumers, enabling continuous visibility and optimised efficiency from warehouse to final destination. Electronic proof of delivery (EPOD) is continuing to evolve as consumers become ever-more demanding and businesses continually up their service provision in order to stay competitive. This blog outlines what we expect to see in the industry over the next few years.  Read More >>

Choosing a Proof of Delivery system

Choosing a Proof of Delivery system

date04 December 2018

As many businesses have come to realise, it’s simply not possible to offer a delivery service that meets client demands without the support of an Electronic Proof of Delivery (EPOD) system. But, how do you know which EPOD solution is right for your business? What are the most important factors to consider when choosing EPOD software and a supplier to provide it? We highlight four elements that are a good place to start.  Read More >>

Is your business prepared for Winter retail?

Is your business prepared for Winter retail?

date16 November 2018

For several years now, the last two months of the year have been synonymous with massive retail spending. Since its importation from the US, the Black Friday / Cyber Monday weekend has well and truly become part of the UK retail calendar, joining forces with Christmas to create six weeks of intense consumer activity. And it’s online that’s come out on top in recent years; in 2017, UK online retail sales hit £1.39 billion on Black Friday, up 11.7% on 2016’s date. With such huge commercial opportunity on offer, any retail company – especially those with an online store – needs to make sure they’re ready to make the most of it.  Read More >>

Three reasons why you should be route planning

Three reasons why you should be route planning

date27 September 2018

Getting goods from A to B may seem a simple enough task at first glance. Yet, as any business responsible for logistical operations can attest, there are countless factors that can impact the efficiency and performance of your fleet out in the field. While some of these may be out of your control, other factors can be controlled and mitigated by optimising the route planning processes that keep your fleet moving. Effective route planning not only means the difference between a delivery service that earns repeat business and one that doesn’t; it can benefit your organisation in ways that can add value across the board.  Read More >>

What do customers expect from deliveries in 2018?

What do customers expect from deliveries in 2018?

date06 September 2018

Exceeding customer expectations today is perhaps more challenging than it has ever been. Across every sector and area of service, customers anticipate more from the businesses they use, and ever-increasing competition means they have more options than ever to find it. So, when it comes to deliveries, what do customers really want? And how can your business be sure to provide it?  Read More >>

Best practices to help avoid fleet non-compliance

Best practices to help avoid fleet non-compliance

date03 August 2018

If your business has a presence out on the UK’s roads, making sure your drivers and vehicles are compliant with the law is absolutely essential. Government regulations exist to ensure the highest possible standards of safety, not just for your drivers but other road users too. Failing to meet these standards can compromise their wellbeing, as well as resulting in hefty fines, an organisational investigation and even criminal prosecution in some cases.  Read More >>

What’s EPOD technology worth to your business?

What’s EPOD technology worth to your business?

date05 July 2018

Recent research suggests that it can be difficult to get stakeholders to subscribe to an investment in EPOD, tending to view it as simply another overhead. All too often, budget limitations prevent EPOD implementation, when in reality, it’s capable not only of saving money but actually generating returns.  Read More >>

The importance of real-time notifications

The importance of real-time notifications

date05 July 2018

Having an up-to-the-minute view of your remote operational activity has multiple benefits across a number of key areas, and should be an important contributor to an organisation-wide data feed. This article explains how an electronic proof-of-delivery (EPOD) solution can provide this real-time visibility.  Read More >>

React Transport select EPOD system from Touchstar

React Transport select EPOD system from Touchstar

date26 June 2018

React Transport are experts in fragile freight distribution and has operational bases in Livingston, Manchester and Reading. After a thorough examination of EPOD available systems, the React Transport management team opted for the PODStar system from Manchester-based TouchStar Technologies. Read More >>

How EPOD can increase profit for your business

How EPOD can increase profit for your business

date29 May 2018

A growing number of businesses are investing in electronic proof-of-delivery (EPOD) systems to help streamline their operations. These tools do come at a cost but choose the right one and the eventual returns will undoubtedly outweigh your initial spend. As our existing customers will know, an EPOD solution can boost a company’s profitability in various ways. Read More >>

The true value of fleet data

The true value of fleet data

date11 May 2018

Data is crucial for most businesses these days, but some types of information are more valuable than others. For fleet managers, vehicle movement data is perhaps the most useful; when utilised properly, it can lead to better decisions, improved safety and some impressive cost reductions.  Read More >>

What does GDPR mean for fleet managers?

What does GDPR mean for fleet managers?

date28 March 2018

On May 25 this year, the EU General Data Protection Regulations (GDPR) will come into force, marking the biggest change to UK data protection legislation in two decades. The update will impact businesses and workers across all sectors, including fleet managers. Today, to manage a fleet of vehicles and drivers effectively, you need data, and much of it comes under the ‘personal’ category. And, seeing as GDPR compliance will be a statutory requirement, it’s crucial you understand what actions to take.  Read More >>

How to introduce telematics to your staff

How to introduce telematics to your staff

date26 February 2018

Employees will naturally be wary of your plans to watch them more closely, and some may react badly. It’s crucial that you’re careful about how you implement telematics if you’re to avoid causing more harm than good.  Read More >>

EPOD

The true cost of failed deliveries

date30 January 2018

It could be argued that, for consumers, the delivery of a product is the most important part of the online shopping experience, but it’s something that so many sellers still haven’t quite mastered. Recent research has shown, in fact, that failed deliveries are costing UK businesses hundreds of millions of pounds each year, with peak purchasing periods like Christmas and Black Friday proving particularly pricey for retailers. Read More >>

Five reasons to invest in GPS tracking

Five reasons to invest in GPS tracking

date03 January 2018

Running a logistics operation is no simple task, especially if you’re in charge of a large fleet. One way many fleet managers are making their jobs easier, though, is by investing in GPS tracking. Having greater visibility of staff and vehicle locations can make a real difference to productivity and costs. In this feature, we’ve compiled some of the biggest reasons to invest in GPS tracking for your fleet.  Read More >>

EPOD Customisation

How to customise an EPOD system for your business

date23 October 2017

Even in its simplest form, an electronic proof-of-delivery (EPOD) system is likely to improve your business’s operations significantly. To get the most from your investment, however, you need something that meets your needs specifically. Rather than assume all businesses are the same, we’ve created an innovative EPOD solution that offers fantastic flexibility. There are plenty of ways to integrate the PODStar system with your business – this feature highlights five great examples Read More >>

What can you achieve by going paperless?

What can you achieve by going paperless?

date13 September 2017

Digital technologies have now infiltrated most industries, and they’re drastically changing the way companies operate. Despite all the benefits on offer and impressive results to show, however, so many still depend on paper daily. Handwritten forms, printed invoices and scribbled signatures might seem like the ‘done’ things, but there is a better way. Going paperless can bring various rewards for logistics and delivery businesses – and not all are obvious.  Read More >>

Hands-free control: Making drivers’ lives easier

Hands-free control: Making drivers’ lives easier

date25 July 2017

Today’s delivery drivers have a lot to think about while they’re on their rounds: multiple mobile devices, confusing paperwork, navigation systems and more. It needn’t be the case, however. Technologies like those provided by TouchStar can be used to bring everything together, reducing the risk of human error and boosting overall productivity.  Read More >>

What protection is offered by an electronic signature?

What protection is offered by an electronic signature?

date01 July 2017

Digital signatures save time and resources but it’s vital to be aware of the laws that govern their use and how to ensure your business obtains the right information when delivering goods. Find out about the electronic signature options available and the protection on offer for your business. Read More >>

The Future of EPOD

The Future of EPOD

date09 June 2017

The logistics industry is one of the fastest moving in the UK. It’s also one of the most influenced by new technology – both directly and indirectly – meaning that there are more options and increased flexibility for logistics businesses and consumers alike.    Read More >>

The Amazon effect: How the world’s biggest e-retail business changed delivery

The Amazon effect: How the world’s biggest e-retail business changed delivery

date22 May 2017

A look at the effect that Amazon has had upon delivery services. Its constant attempts to get products to customers faster and more conveniently have set the standard for retailers and couriers worldwide, while providing plenty of inspiration for those looking to compete.  Read More >>

Defect reports: Saving time and boosting productivity

Defect reports: Saving time and boosting productivity

date19 May 2017

Our innovative vehicle inspection system is designed to help drivers stay compliant and even improve productivity with minimal fuss, allowing defect reports, to be submitted at any time so problems get fixed quickly and easily.  Read More >>

Ways to help your drivers start using EPOD

Ways to help your drivers start using EPOD

date05 May 2017

There’s no doubting that Podstar’s innovative electronic proof-of-delivery (EPOD) system will help your business become more productive and efficient, but only if your team uses it properly. Here are our steps you can take to ensure drivers remain engaged throughout the transition and beyond. Read More >>

Do you know about the DVSA earned recognition scheme?

Do you know about the DVSA earned recognition scheme?

date20 April 2017

Logistics businesses generate huge volumes of data. Now, the DVSA want your information and by so you’ll be part of their earned recognition scheme. Find out more.  Read More >>

FTS

FTS select PODStar system

date19 April 2017

Founded in 2014, Fuel Transport Solutions (FTS) Limited, based in Central Scotland, delivers fuel predominantly throughout Scotland and Northern England. The organisation required a system that could optimise the scheduling and tracking of vehicles, as well as automate the proof of delivery process. After a thorough examination of available systems, Jim Anderson (Managing Director) opted for the PODStar system from Manchester-based TouchStar Technologies.  Read More >>

Regular vehicle checks you need to be carrying out

Regular vehicle checks you need to be carrying out

date13 April 2017

Adequate maintenance of your fleet of vehicles can cut your business’s running costs and streamline spending. By maintaining your vehicles properly – whether they’re HGVs, vans or cars – you stand to make significant savings in the long run. Read More >>

Five ways to improve your delivery service

Five ways to improve your delivery service

date14 March 2017

There are some real benefits to providing an excellent delivery service. From sophisticated tracking systems to keeping costs low and acting on feedback – we have rounded up the best ways you can improve what you offer Read More >>

Preventing parcel fail

When delivery goes bad – prevent parcel fails

date02 March 2017

Stories of delivery fails are becoming increasingly popular in newspapers and across social media. From parcels ending up on customer’s roofs to those left out in the elements, customers are starting to make their opinions clear by using alternative suppliers. Technology such as our Electronic Proof of Delivery system can help to prevent this.  Read More >>

vehicle inspection

Is your vehicle compliant?

date13 February 2017

HGV drivers are required, by law, to undertake a daily walk-around check of their vehicle before they begin their shift and use the vehicle. The comprehensive check needs to be recorded to show it has been carried out and traditionally this has been a time-consuming and paperwork heavy task. However, digital technology developments are now making this task a lot easier.  Read More >>

Confidence Grows in UK Logistics

Confidence Grows in UK Logistics

date10 February 2017

A recent report looking at the logistics sector in the UK has shown a slight rise in confidence among businesses. Following four successive reports of a fall in confidence levels, this rise is seen as significant, although the level still remains lower than the highs of 2014 and 2015. Read More >>

Simple EPOD system to reduce business complexity

Simple EPOD system to reduce business complexity

date10 February 2017

With so many stages and steps; multiple people involved and time pressures throughout, the delivery process has long been seen as complex, but with the use of new technology such as the EPOD system, simplicity is right around the corner.  Read More >>

The Consequences of Poor Delivery

The Consequences of Poor Delivery

date27 January 2017

Figures from the most recent Christmas shopping period show that delivery, and the concerns customers have about poor delivery, played a big part in where people chose to shop.  The JDA and Centiro Christmas Consumer Pulse report 2016 has revealed that almost a quarter of online Christmas shoppers ordered items earlier than planned due to delivery restrictions, and nearly 19% said they chose to shop in-store rather than online due to worries about the reliability of poor delivery.   Read More >>

Driving customer performance and efficiency improvements with EPOD

Driving customer performance and efficiency improvements with EPOD

date24 November 2016

If you were asked to consider who is the most important person in the delivery journey - who would you say? The product supplier, the driver of the delivery vehicle or the customer who will be getting the goods? Read More >>

How does EPOD fit with modern delivery systems?

How does EPOD fit with modern delivery systems?

date22 November 2016

Many business owners assume that the products they supply and the prices they charge are their biggest concerns. In fact, the process to deliver those products is just as important. Unless customers receive their orders in a timely, secure and professional manner, they’re unlikely to ever buy from you again. Read More >>

The journey of recorded delivery

The journey of recorded delivery

date30 September 2016

The novelty of buying products online and having them delivered directly to the front door has well and truly worn off. It’s now so normal that some people shop exclusively in this way, securing everything from clothing and electronics to takeaways and groceries via their favourite retailers’ websites. Read More >>

Will drone delivery ever become the standard?

Will drone delivery ever become the standard?

date30 September 2016

The ongoing chat around drones has never been exclusively linked to a specific industry or purpose –they have potential uses in so many areas of life and business, from photography right through to the military.  Read More >>

From paper to digital

From paper to digital: The benefits of EPOD

date06 September 2016

The notion of delivering products and documents directly has existed for thousands of years, but the process has evolved a fair bit over time. Advancements in technology, for example, have allowed history’s couriers to move from horse and cart to fast-yet-efficient bikes, cars, vans and lorries. All for the benefit of both sender and recipient.  Read More >>

Four ways to obtain proof of delivery

Four ways to obtain proof of delivery

date06 September 2016

Proof of delivery (POD) plays a crucial operational role for businesses across the world. It allows them – and their customers – to keep track of products as they move through the chain to their final destination. For maximum benefit, however, it must be done in the right way. Read More >>

Pure Oil to implement TouchStar EPOD system.

Pure Oil to implement TouchStar EPOD system.

date10 June 2016

 Read More >>

Phoenix Garden Buildings to implement PODStar

Phoenix Garden Buildings to implement PODStar

date21 April 2016

 Read More >>

PODFather Partnership Agreement

date23 August 2013

 Read More >>