21 June 2022
How EPOD can help food distributors develop efficient delivery services
No matter which part of the diverse food sector a business
operates in, there are many challenges to
overcome including ensuring operations and deliveries are optimised. Not only do
efficient deliveries help to reduce costs and make the business more effective,
but they can also have a positive impact on customer service and satisfaction.
An electronic proof of delivery (EPOD) system is ideal for ensuring enhanced
deliveries – from route planning and optimisation to proof of delivery and
How an EPOD system can help food deliveries
Able to grow with a business and its increasing demands, an
EPOD system should act as an asset for any food business. With its many system
features, electronic proof of delivery solutions should work to optimise
operations and deliveries, benefiting both the business and its customers.
Route planning & optimisation
Taking out the manual process of route scheduling, an EPOD’s
route planning and optimising reduces the manual time and effort taken by a
planning team and ensures the most efficient route is taken. This is incredibly
important for food deliveries as it helps maintain product freshness.
For The Bread Factory,
delivering quality baked goods to their customers and automating the existing
manual processes were key. By connecting with their existing system, PODStar
creates job runs, automatically allocating drivers and vehicles based on their
capacity and job timings.
With more efficient deliveries, customers receive
their freshly baked products in a timely manner.
A benefit to using an EPOD system is the driver integration.
Not only can they upload timings sheets for payroll, but routes can be
automatically sent to their devices. Once a route has been optimised and
approved, the driver will receive their jobs to their smartphone to start
During their deliveries, real-time data is constantly shared between the
drivers and the back office, including their job status, performance and location.
For Hedges Chilled Distribution, they valued this level of real-time data sharing and
driver integration, including the vehicle checks. With a focus on employee and
public safety, having an integrated driver approach was important as it meant
that staff could complete the required daily vehicle checks within the PODStar
app, with any issues reported immediately to the Fleet Manager and repair work
can commence without delay.
Electronic proof of delivery
A key feature of any EPOD system is the collection of proof
of delivery. The drivers are able to use their smartphone to collect a
signature, photo, or both, as proof that a delivery has been completed. This
data is then uploaded to the system and allocated to the job in real-time,
ensuring information is kept up to date, and allowing the back office to see
what jobs have been completed and when.
For New Wave Seafood,
collecting proof of delivery proved to be an invaluable asset when transporting
fish and food. Not only did it reduce their use of paperwork by at least 50% (which
is great for the environment!) but it has also ensured that once a job is
complete, invoices can be sent promptly via email which helps to encourage
Why are optimised food deliveries important
An efficient delivery schedule ensures that as many
customers are delivered to as possible, in the shortest amount of time. This
can help cut down wasted fuel usage and time by allowing drivers to tick off
more deliveries per route and allocation, which is a major benefit for
businesses. For customers, this also means they could receive their delivery
quicker rather than having to wait for an empty delivery spot. In addition, for
temperature-controlled goods, effective deliveries are especially important for
cold chain temperature compliance to ensure products are kept at the correct
Using an EPOD system to optimise deliveries can also help
reduce discrepancies for the business and customer, ensuring that anything that
should be delivered is received on time and invoiced correctly. The reduced
amount of paperwork and exchange of real-time data between drivers and the back
office means that all information is correct and can be referred to almost
instantly once a delivery has been made.
Photos can also be taken and uploaded
to a job, confirming a delivery has been completed.
Although using an EPOD does decrease inconsistencies, if
there is a dispute, all of the information collected during delivery, including
a photo, time, location and date can be used within the resolution. The
information stored inside the system makes every delivery easier to track and
trace without staff having to spend a lot of time going through paperwork
manually. A customer can receive an answer to their query promptly, helping to
improve customer relationships and satisfaction.
Find out more
Enjoy less paperwork and optimise your deliveries by
introducing an EPOD system to your food business. Integrate our PODStar
solution with your existing systems to benefit from real-time data, route
optimisation and optimal control over your operations. If you are a business in
the food sector and are looking to make business-critical efficiencies through introducing
an EPOD solution, contact TouchStar