22 October 2020
How can EPOD transform your business?
An Electronic Proof of
Delivery (EPOD) system is rarely just that, and that’s especially true of our
system, PODstar. While PODstar offers a secure, verifiable and paperless means
to capture proof of delivery, there’s far more that it can offer in terms of
Here we delve into
some of the many benefits of EPOD for logistics and delivery businesses.
Improved efficiency throughout your
original guise as an EPOD system comes with significant productivity gains for
day to day operations.
POD means a far simpler and more intuitive delivery process for your drivers
and couriers, plus fewer errors through scrawled handwriting and missing form
fields, and no more mislaid paperwork. All they need to do to log POD is take
an image, scan a barcode or take an electronic signature from the recipient on
their PODstar-enabled smartphone or handheld mobile device. A digital record is
then sent instantly back to base, eradicating the administrative wait for POD
paperwork. What’s more, the customer receives a quick, efficient and
professional delivery service without a crumpled POD slip in sight.
Yet this is just the
start of what PODstar can do. The system comes complete with both job scheduling and route planning applications, so fleet managers can
automatically assign their drivers with the most time and fuel efficient set of
delivery drops every day. On top of this, the system learns over time – using
historic route intelligence to optimise route planning and fuel consumption further.
This enables you to ensure your business is maximising every last drop of fuel,
improving your carbon footprint and saving valuable overheads. You can also use
the system to send electronic job schedules directly to your drivers’ connected
devices, again cutting paperwork and streamlining processes.
There are efficiency
savings to be made on vehicle maintenance and compliance too. PODstar includes
a vehicle inspection app that guides your drivers through daily vehicle
checks, which now also features COVID-19 safe health and hygiene measures.
Fleet managers can also enter a schedule of planned maintenance and statutory
annual tests for an entire fleet, complete with automatic reminders to ensure a
date is never missed.
Cost and time savings
All of these
efficiency savings equate to financial and administrative savings too. For
example, as soon as your finance team receive an
electronic POD from a driver in the field, they can generate an invoice,
dramatically speeding up the process and improving business cash flow.
Over time, the system
builds a record of invaluable operational data, which fleet managers can use to
monitor the productivity levels of individual vehicles and drivers, and quickly
spot sources of profit or loss.
PODstar also features
a customisable customer portal, which not only gives customers a better level
of service but frees up your admin team to focus on value-added tasks. You can
set up multiple portals for various customers, where they can input their own
jobs, track deliveries in real-time, and access past orders and POD data.
And, if and when delivery
disputes and discrepancies do arise, PODstar provides the essential evidence in
real time to accelerate the resolution process.
Drivers and couriers can log a failed or diverted delivery using a choice of
customisable fields, so that the team back at base know exactly what’s happened
without having to wait for or decipher a scribbled hand-written note. With the
digital POD evidence on the system, your admin teams have the information and
verification to resolve a dispute quickly and effectively.
A supported system that grows with
Finally, PODstar gives
you an EPOD solution that adapts to your unique business needs. Rather than
taking the form of static software that takes up precious server space, PODstar
is cloud-based through secure Microsoft Azure, which means it’s accessible via
any connected device anywhere in the world. It will only ever transfer updated
files though, so there’s no danger of your drivers accidentally sending
incomplete POD data due to intermittent or unreliable mobile connectivity.
It’s Software as a
Service (SaaS), so your business benefits from a scalable, flexible and
constantly evolving system without any of the costly installation and
maintenance. The PODstar app can be downloaded onto any device with an internet
connection and tailored to suit different types of users, from your drivers, to
your management team. This means everyone has a
version of the system that reflects their role in the business, without
affecting the common system infrastructure.
PODstar’s SaaS model
also includes a full system design and installation service, integration with
other systems, and ongoing support and maintenance, so you know you can expect
maximum return on investment. Our teams never stop looking for ways to improve
PODstar with added functionality and features, and we’ll always be there if you