08 October 2019
How do Touchstar optimise service management of our
client’s EPOD systems?
When specifying a ‘PODStar’
system our entire team, from sales to business analysts and senior management, are
focused on understanding the detail of the client operation. Our goal is
to solve the client’s most pressing ‘pain points’ and identify issues that may
be preventing companies from optimising their processes. By identifying and
implementing the right combination of hardware technology and EPOD software
within their existing workflow processes, we help our clients minimise the
disruption to their ongoing operations during the implementation phase. But
what happens once a system goes ‘live’? How does Touchstar ensure we’re providing
optimized IT service management?
Our goals are simple, we
want our clients to benefit from;
Quick reaction time: We give structure and a precise overview to client IT administration
operations. With Remote Management, clients can account for all their IT
systems from a central location.
Increased Efficiency: Clients can create individual policies and take
preventative action before users even notice an issue.
Reduced costs: By centrally accounting for their IT systems and being
proactive, Touchstar clients reduce costly downtime and prevent possible data
In order to meet the above
objectives, Touchstar has committed to a close partnership with TeamViewer
who have developed a market-leading remote management platform. Touchstar’s
reputation depends upon the robustness and reliability of its systems and the
calibre of supporting services must be equally high. Touchstar undertook a comprehensive
study of available systems and a thorough evaluation of the TeamViewer offering
before committing to the partnership. TeamViewer™ is the world’s most-loved remote desktop
tool with over 30,000 new downloads every
hour. Currently, there are over 2.0 billion live
TeamViewer IDs that access the world’s largest and fastest remote connection
network. TeamViewer is clearly a
superior platform to rival systems and allows Touchstar to provide first class
remote control and support.
The key attributes of the Touchstar-TeamViewer
offering include the following;
We monitor devices proactively.
TeamViewer we set up checks like online status, disk health and memory usage,
and get notified when a certain threshold is exceeded. TeamViewer Monitoring
provides clients with an overview of the critical aspects of their systems from
one place. By defining groups of devices and creating individual check
policies, we can adjust TeamViewer Monitoring to the client’s specific needs.
We can view all your deployed assets
Asset Management provides Touchstar with a solution to view and generate
reports on all client hardware, installed software and more with only a few
clicks. We can determine what version a software is, and when it was installed
or modified. We can detect inappropriate software and eliminate risks. With
TeamViewer Asset Management we have continuous and real-time visibility of
every facet of your PODStar system.
We protect your devices against
your computers clean and safe. TeamViewer Endpoint Protection protects your
computers against threats such as viruses, ransomware, Trojans, rootkits and
spyware. 24/7 – no matter if on- or offline. Determine time, scope and
thoroughness of each check-policy and apply them to different computers or groups.
Don’t worry about updates anymore – TeamViewer Endpoint Protection maintains
itself and is always up to date to ensure maximum safety.
We protect your EPOD system against
Backup is a simple, hassle-free, and reliable solution to endpoint data protection.
We can deploy and activate TeamViewer Backup remotely within seconds. Client data
will be stored in the cloud using the highest security standards. Clients have
peace of mind in knowing that their data is stored safely and – in case of
disaster – is always available.