19 August 2019
to choose the right EPOD partner for your business
The best Electronic
Proof of Delivery (EPOD) solutions can do so much more than capture delivery
data. Today’s software systems digitally streamline the entire logistics
process, creating time and cost savings throughout a delivery operation.
EPOD systems like
these are responsive, scalable solutions capable of developing alongside your
organisation. To get the most from an investment in this technology, you need
an experienced EPOD supplier who can provide support and guidance far beyond your
initial purchase. Digital partnerships are paving the way for the logistics
industry of tomorrow; 70% of executives surveyed by The Economist Intelligence
Unit say companies going it alone (without
digital partnerships) will soon be a thing of the past.
Make sure your chosen
EPOD partner can offer your business the following key credentials and
Specialist knowledge and extensive
There are digital
management systems for virtually every industry these days, but it’s important
to choose one that’s designed for the unique needs of delivery and logistics
companies. The same goes for software providers; an EPOD partner should be a
specialist in the logistics sector, with a hands-on understanding of what
delivery companies require in an optimisation solution.
This level of insight
is built up over time, so it makes sense to opt for an EPOD provider with many
years of proven experience. Having been at the forefront of logistics
optimisation since 1985, we have both the knowledge and track record, as our customers attest.
Integration and customisation expertise
Management software is
essential for business; chances are you will need an EPOD solution that can integrate seamlessly with your
existing and legacy systems, and a partner with the know-how to implement this swiftly and
effectively. Recent research by Courier News found that over half of logistics companies surveyed
(53%) stated that their EPOD solution had been connected to other internal IT
teams can integrate our EPOD system with a wide range of ERP, accounting and
management systems, via our API or by way of a file transfer.
You may also need
additional functionality on top of what’s provided with a standard EPOD
solution, at the point of installation or at a later date. There should be
scope to customise software to your unique specifications, which requires an
EPOD partner with specialist software development capabilities, such as ours.
Ongoing customer service and support
With so many features
and benefits of EPOD software, it’s no good sourcing a system from a provider
who simply supplies the software and nothing else. An EPOD company worth
partnering with should carry out a full and efficient software installation and
integration, and offer training on your new system should you need it, as well
as ongoing system maintenance and service.
As an EPOD partner
chosen by many leading logistics organisations, Touchstar supports its customers
to ensure they get the most of their software, from the moment it’s installed
and as their organisations continue to evolve. We also offer a 24/7 ‘rapid
response’ call-out service so that, in the rare event that anything goes wrong
with your system, we’ll be there to rectify it as soon as possible.
Team up with an EPOD partner you can
Not only are our EPOD
solutions market-leading, we pride ourselves on the relationship we build with
our customers as a technology partner. Our comprehensive approach to EPOD and
its capabilities for logistics companies has helped us build a strong and loyal
customer base (check out the 'What Our Customers Say' section of this website). Get in touch with us today to find out what Touchstar’s EPOD systems, expertise and support
could help your business achieve.