04 December 2018
Four factors to consider when
choosing a Proof of Delivery system
Today’s consumers want
efficiency and flexibility when it comes to receiving their goods but most of
all, they don’t want to wait. And, as online shopping accounts for more and
more of the market, the pressure on businesses to provide quicker and more adaptable
delivery options is greater than ever.
All this means that
the days of manual delivery service management are well and truly over.
businesses have come to realise, it’s simply not possible to offer a delivery
service that meets these demands without the support of an Electronic Proof of
Delivery (EPOD) system.
But, how do you know
which EPOD solution is right for your business? What are the most important
factors to consider when choosing EPOD software and a supplier to provide it?
These four elements are a good place to start.
The capabilities of the EPOD software
It pays to have a
checklist of the functions you need most from an Electronic Proof of Delivery
system. All EPOD software will do the basic job of recording a successful
delivery, but there’s far more that a solution can – and should – do.
For example, thanks to
the ability it gives your delivery team to take an electronic signature,
confirmatory images and scan barcodes on high value or sensitive goods through
a handheld device, your chosen EPOD solution should help you cut the amount of
‘false missing goods’ claims you receive. It should also offer route
planning functionality; generating the fastest and most logical
delivery manifests for your fleet, and should even enable you to stay on top of
vehicle maintenance through remote driver inspections and automatic compliance
Proof of delivery
should be just the beginning of
what the right EPOD system can help you achieve, so look for
software that’s multifaceted.
The EPOD implementation process
It goes without saying
that the process of getting a new EPOD system up and running within your
business should be as quick and simple as possible. Beyond that though, make
sure your supplier has the skills and experience to support you throughout
implementation; scoping your software or hardware to meet your unique business
requirements through a bespoke solution if necessary, and providing as much
training and advice as you need to get the most from your new system.
implementation also means integrating your chosen EPOD solution with any
existing ERP, accounting or management packages integral to your business. Ensure
your supplier has the expertise to devise and carry out a seamless
integration strategy, keeping you in the loop at every stage.
The EPOD hardware
It’s not just EPOD
software that should be multi-functional; the hardware your drivers use in the
field should also maximise the return on your investment. As ever, adaptability
is key; your EPOD mobile software should run on any device you prefer your
delivery team to use, from a smartphone to an in-cab tablet, or a
specially-designed rugged handheld computer.
Regardless of the device type you
choose, hardware should enable you to track your drivers and vehicles in the
field, transmitting their locations to a real-time map back at base.
hardware and mobile applications should also mean that your drivers can manage
many of their own administrative duties on the move, saving them and you time
and paperwork. With the ability to submit timesheets, holiday requests and
expenses directly from their handheld devices, your drivers have more time to
concentrate on deliveries.
The ongoing support from your EPOD
Once it’s in place,
your EPOD system shouldn’t be a static application. The best solutions are
those under continuous development, that grow alongside your business and its
proof of delivery needs. Look for a supplier who will keep adding to and
refining the EPOD software they provide.
Just as important is
the level of support you will receive from your supplier, even after your
system is fully implemented. You need to know that, however unlikely it is that
something will go wrong with your EPOD system, there will be rapid specialist
assistance available to get you back up and running.
Here at Touchstar, our
EPOD systems, implementation and support services provide all of the benefits
we’ve mentioned above, plus many more. Get in touch with us today
to find out what else our scalable Electronic Proof of Delivery systems can do.