25 June 2019
V J TECHNOLOGY CHOOSES TOUCHSTAR TO POWER NEW DELIVERY
25th June 2019 Manchester, UK
V J Technology select EPOD system from Manchester-based
V J Technology (VJT) is one of the UK’s leading distributors
of fixings, fasteners and building consumables, supplying some of the most renowned
names in construction and civil engineering.
With offices and distribution sites in the South East and
Glasgow, VJT focusses on providing a first-class experience to its customers,
using more than 30 years’ experience in the construction industry to deliver a comprehensive
service and impartial technical advice. The company also boasts a vast product
range with over 13,000 products in stock.
VJT recognises the importance of continuing their focus on providing
an efficient and customer-centric delivery process and so turned to the PODStar
system, from Manchester-based TouchStar Technologies, to assist with streamlining
delivery systems and further ensuring the health and safety of their drivers by
reducing the number of calls per day from head office to check on a delivery
With demand reaching up to 50 deliveries per driver per day,
the number of calls being made to the drivers by head office were identified as
being inefficient and heightened the potential risk of accidents due to the
distraction of being on the phone so often.
Reviewing historic Proof of Delivery (POD) and recording
onsite discrepancies also proved challenging. To remedy this, VJT was able to
utilise Touchstar’s PODstar system to link with its own enterprise resource
planning system, which enabled drivers to simply scan barcoded boxes onto a
vehicle and verify the load. PODstar also provides route optimisation, ETA and
auto-send of POD to the client once gathered.
The ease of the system allows VJT drivers to download their
daily delivery schedule to their Android-based PDAs meaning that drivers retain
the ability to change job sequence on their PDA if changes to the schedule are
required. Meanwhile, drop down discrepancy codes are built for the driver in
the event of an onsite incident, such as ‘cannot deliver’, ‘wrong address’, ‘customer
not available’ and so on.
The connectivity of the solution means VJT’s head office is
informed in real-time of driver status and deliveries, schedule changes and
other incidents so that next day delivery schedules can be planned, instead of
having to wait for drivers’ paperwork to be returned.
The feature-rich and flexible PODstar solution, with local
UK-based support, has enabled Touchstar to listen, configure and adapt the
solution to VJT’s requirements. As more feedback is given – from drivers, IT
and management – Touchstar is able to continue updating the system to grow and
change along with VJT’s needs.
Aaron Buss, Transport Manager for VJT commented:
“Touchstar’s PODstar system has revolutionised our delivery service. As well as
saving time, the real-time visibility offered by the system means problems can
be acted on immediately rather than waiting for a driver to return to the
"Mistakes have been reduced, productivity has
been increased and duplication of effort has been eradicated. Meanwhile,
customer satisfaction has grown thanks to the slicker service, drivers aren’t
slowed down by paper processes and managers are able to make informed decisions
thanks to the increased flow of accurate information."