07 June 2021
UK food sector focus: How can EPOD
systems help to overcome business challenges?
The UK food and drink industry is the largest manufacturing sector in the
country. Generating around £121 billion annually and employing
4 million people, the UK
food sector is undeniably a powerhouse.
However, like all
industries, the food and drinks sector face challenges, both long-standing and
due to recent global events, such as COVID-19 and changes in consumer
behaviours and appetites.
We look at some of the
key challenges being faced by food delivery businesses and how the ‘PODStar’
Electronic Proof of Delivery (EPOD) system from Touchstar can help to overcome
Not only is sustainable working driving a
change in consumer demand, but sustainability is also a wider priority for the
The largest companies
and fleets make the biggest contribution to the industry and global carbon
footprint – through rearing of livestock, farming methods and the national and
international distribution of products.
It is imperative that
both small businesses and larger enterprises look to adopt a system which
encourages sustainable operational practices.
Solution: Route optimisation and
After a customer signature
is received, the PODStar system enables proof of delivery information to be
sent directly to the back office in real-time, where electronic invoices can be
processed and sent. A paperless approach to invoicing saves time, expenditure
and is an environmentally conscious step forward.
Planning tools within
the PODStar system also enable jobs to be planned and routed in the most
logical order, making vital time and fuel efficiencies. These are key
components for adopting a sustainable approach to business operations.
2. Challenge: Ensuring quality standards are met
The impact of the
global pandemic on consumer demand within the food industry is undeniable. Not
only have consumers shifted more towards online grocery shopping but appetite
for food delivery services continues to soar, with Deliveroo generating £4.1 billion
revenue in 2020, a 431 percent increase year-on-year.
The result? Due to the significant demand for online orders, it is imperative
that food companies ensure that quality standards are met. Not only is this key
from a customer retention perspective but also from a food safety point of view
Solution: Traceability & temperature
operating within the food sector already take great care to ensure full
traceability inside their manufacturing and storage facilities. PODStar will seamlessly extend
that to the point of delivery and acceptance by your customer, whilst at the
same time, creating a complete digital record for your products journey. This
demonstrates improved compliance and is readily auditable.
For those organisations handling chilled or frozen foodstuffs, PODStar enables
fleet drivers to prove cold chain temperature compliance. This is achieved by
capturing the temperature of the goods in transit and on delivery and comes
with the added option of including photo evidence.
3. Challenge: Competition
In such a highly
competitive marketplace, food sector businesses are faced with the challenge of
standing out from the competition. They do this by providing quality products
together with slick operations and unrivalled customer service.
Solution: Great customer service
To compete in the food
sector, achieving great customer service is key, and this is where PODStar can
The last thing
customers want is to be waiting for their food delivery to arrive late,
particularly if they are expecting it at a specific time. An EPOD offers up
front optimisation of client delivery windows, meaning no unnecessary delays as
driver routing is all pre-planned. This ensures customer orders are not missed
or delayed and clients are kept in the loop at all times.
PODStar’s drop &
go disclaimer also protects delivery drivers and assures the customer that
goods have been left in an agreed safe place. If the customer is not able to
receive it, the POD allows photo, date, time and geo-location to confirm that
the delivery was made successfully.
Transform your food sector delivery operation today
Enjoy easy integration
with your other information systems to ensure real time, end-to-end traceability,
and optimal control over your supply chain. If you are a business
or enterprise in the food sector and are looking to make business-critical
efficiencies through essential EPOD upgrades, contact Touchstar today.