12 April 2021
Think your business isn’t big enough
to need EPOD software? Here’s why you should think again
Whether you are part of a small or medium operation or larger enterprise, it is
crucial to make efficiencies, boost customer retention, streamline processes
and strive to make operations as slick as possible. Each of these factors can
be facilitated through the effective use of an electronic proof of delivery system
Vital for the efficient
running of a business, an EPOD system will help to safeguard organisations,
improve operational processes and assist growth. Its benefits and a measurable
ROI will be evident, regardless of the business size.
We explore the advantages
of EPOD system software and what benefits a proof of delivery system will provide
for operations, large or small.
The rise of UK small and medium sized
According to UK
government data, there were 6 million small and medium sized
enterprises (SMEs) in the UK in 2020, which was over 99 percent of all business. For SMEs to not only survive but thrive,
steps must be taken to consistently improve operations, efficiencies and achieve
superb customer service. This is where an EPOD system can help.
EPOD systems: The benefits
Whether your business
is a small operation or larger enterprise, every industry with a mobile
workforce providing a delivery service can benefit from an EPOD system.
Investing in an EPOD
system will deliver countless operational, financial and IT business benefits to aid the growth of small and large
operations alike. These include:
1. An automated, paperless system
data entry and frustrating delays in data processing are a thing of the past
with EPOD software. Operating in real-time, your office-based workforce is
armed with instant data, vastly reducing the burden of paperwork. Administrative
tasks, such as processing paperwork, are more time efficient with error rates
being greatly reduced through the EPOD’s automated system.
This not only saves
time, improves efficiency and aids better customer service, but it also saves
significant time and money which would have before been wasted in the search
for lost POD paperwork.
2. Improved customer service
An emphasis on customer
service is vital, from small start-up businesses through to larger enterprises that
operate across multiple locations.
If you are a small
organisation, building upon your customer base, focusing on client retention,
and providing the right level of service to facilitate growth is key. An EPOD
system will ensure businesses are proactive and delivering enhanced customer
communication to provide the expected level of service.
Over time, customer
expectations have evolved and businesses must use the right software to not
only keep up with but exceed client needs and expectations. This is where an
EPOD system plays a crucial role:
- An EPOD
system keeps your customers informed throughout every stage of the delivery
interaction with customers makes for better all-around customer service and
aids customer retention and growth.
delivery tracking and EPOD notifications keep customers updated at every stage
and provides them with professional, customer-facing proof of delivery.
- A smooth
service combined with regular communication builds brand trust and loyalty.
accuracy and quality of information going to customers improves customer service.
- Real-time visibility
means business can react and solve problems fast, improving customer
EPOD applications reduce stress for drivers out in the field, increasing the
likelihood of them delivering excellent customer service.
3. Environmentally-friendly operations
across the globe are constantly striving to adopt and improve environmentally
friendly business operations, and EPOD system features will contribute to this important ethos.
Not only is the EPOD
paperless system environmentally friendly, but your business can significantly
reduce its carbon footprint and fuel consumption through efficient routing
calculated by state-of-the-art software.
4. Workforce benefits
The use of paperless
delivery documents, real-time visibility and cloud-based software boasts
several benefits to your workforce:
staff can act upon real-time updates received from drivers in the field,
responding to issues faster and reducing administrative tasks.
- Jobs can
be reallocated or re-routed thanks to up-to-date information.
communication time is greatly reduced through a paperless system.
out in the field and in the office is boosted.
across several departments can be improved through integrated business systems
and access to valuable data.
Reap the benefit of EPOD systems
If you are a small business
or enterprise and are looking to make business-critical efficiencies through
EPOD systems, contact Touchstar today.